At 26 Farms, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy outlines how we collect, use, disclose, and safeguard your data when you visit our website, purchase our organic products, or communicate with our team.

1. Information We Collect

We collect information necessary to process your orders, deliver fresh organic products, and provide a seamless shopping experience.

A. Information You Provide Directly

• Personal Details: Name, email address, phone number, and delivery/shipping address.
• Order & Payment Information: Details of products ordered, billing address, and transaction records. (Note: Payment details like credit card numbers are processed securely by our certified third-party payment gateways — 26 Farms never stores your full card details).
• Customer Support: Any information or media (e.g., photos for refund requests) sent to us via email, form submission, or WhatsApp.

B. Information Collected Automatically

• Device & Usage Data: IP address, browser type, operating system, and how you interact with our website pages.
• Cookies & Tracking: We use essential cookies to keep items in your shopping cart, save your preferences, and analyze website traffic to improve our store layout.

2. How We Use Your Information

We use your data solely to deliver the best possible service:

• Fulfilling Orders: Processing transactions, shipping fresh farm products, and sending order confirmation/tracking updates via email or SMS.
• Customer Care: Handling inquiries, resolving issues, and processing refunds under our policy.
• Store Improvement: Analyzing customer trends to introduce new organic product lines and improve website performance.
• Marketing & Updates: Sending occasional promotional offers, seasonal harvest announcements, or newsletter updates (only if you have opted in — you can unsubscribe at any time).

3. How We Share Your Data

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

We only share your information with trusted third-party partners essential for operating our e-commerce business:

• Logistics & Delivery Partners: Couriers and delivery drivers who need your address and phone number to deliver your packages.
• Payment Processors: Secure payment gateways that handle credit/debit card transactions safely.
• IT & Web Hosting Services: Secure servers and website infrastructure partners that keep our online store running smoothly.
• Legal Compliance: If required by law, regulation, or legal process to protect the rights, property, or safety of 26 Farms and our customers.

4. Data Security & Storage

We implement industry-standard administrative, technical, and physical security measures to protect your personal data against unauthorized access, loss, or alteration. All electronic payment transactions are encrypted using SSL (Secure Sockets Layer) technology.

5. Your Rights & Choices

You have full control over your personal information:

• Access & Updates: You can access or update your account profile and delivery address by logging into your account.
• Opt-Out of Marketing: You can stop receiving promotional emails at any time by clicking the “Unsubscribe” link at the bottom of any email.
• Data Deletion: You may request the complete deletion of your personal account data by emailing our support team.

6. Contact Us About Your Privacy

If you have any questions, concerns, or requests regarding this Privacy Policy or how your data is handled, please reach out to us:

• Email: privacy@26farms.com (or hello@26farms.com)
• Address: 26 Farms Headquarters, chak#26 Dist Mandi baha ud din
• Customer Support Hours: Monday – Saturday: 9:00 AM – 6:00 PM