At 26 Farms, we are committed to delivering 100% pure, farm-fresh, high-quality organic products. Your trust and satisfaction are our top priorities. If something goes wrong with your order, we are here to make it right.

100% Full Refund Guarantee

You are eligible for a 100% Full Refund (or a free replacement, based on your preference) under the following circumstances:

• Damaged or Spoiled Goods: The item arrived damaged, broken, or spoiled during transit.
• Incorrect Item Received: You received a different product from what you ordered.
• Missing Items: An item was paid for but missing from your delivered package.
• Quality Deficiency: The product does not meet our pure organic quality standards upon opening.

Note: For full refunds on damaged or defective items, please notify us within 48 hours of delivery and provide a photo/video proof of the damaged product and packaging.

Non-Refundable Situations

To maintain strict food safety and hygiene standards for organic products, we cannot accept returns or issue refunds for:

• Products damaged due to improper home storage or handling after delivery.
• Orders where the delivery address provided was incorrect.
• Change of mind after the order has been processed and shipped.
• Opened or partially used items above 50gm that are not defective.

How to Request a Full Refund

Getting your refund processed is quick and hassle-free:

1.Take Clear Photos:Within 48 hours. Take a clear photo or short video showing the damaged, spoiled, or incorrect item alongside your shipping invoice/label.

2.Contact Support:Email or WhatsApp. Send an email to orders@26farms.com or WhatsApp us at +1 (XXX) XXX-XXXX with your Order Number, reason for refund, and photo proof.

3.Verification & Approval:Within 24 hours. Our support team will review your request within 24 business hours. Once approved, we will initiate your full refund immediately.

Refund Timeline & Processing

Approved Refunds: Once your refund request is verified and approved, a 100% credit will automatically be applied to your original payment method (Credit Card, Debit Card, Bank Transfer, or Store Wallet).

Processing Time: Standard bank processing takes 3 to 7 business days for the credited funds to reflect in your account

Shipping Charges: If the error was on our end (damaged/wrong item), your full refund will cover the entire amount paid, including delivery fees.